【for foreigners】How to pay your gas and electricity bills

• Payment by credit card

• Direct debit

• Digital billing (“My Payment”)
  A barcode for payment is texted (SMS) to your smartphone, which you present at a convenience store counter to pay your charges in cash.

• Paper billing
  A paper bill is mailed to you, which can be paid at a convenience store or financial institution counter or via a smartphone payment app.

Note: A service fee of 220 JPY/month (tax included) is charged for paper bill mailings.

Conditions and information

• This payment method can be used by customers signed up for any of the fee plans listed below.
  Gas: General Gas Supply Contract / Residential Selectable Plan Contract / Always Gas (including commercial version)
  Small Air Conditioner Exclusive Contract / Small Air Conditioner Package Contract
  Electricity: Basic Plan / Always Electricity 1, 1S, 2, or 3

Note: If you are not signed up for any of the above, please pay by direct debit (use the paper application form).

• Due to administrative reasons such as variances between your credit card issuer’s billing cycle and the gas/electricity meter reading cycle, there may be months where two months’ charges are billed or no charges are billed.
• Your credit card account will be charged on the Tokyo Gas meter reading date or billing date.
• Depending on your plan or the area where you reside, you may need to use the paper application form to sign up for payment by credit card.
• Bills and receipts are not issued. Refer to the account statement provided by your credit card issuer.
• Gas charges and other fees payable to Tokyo Gas (electricity charges, alarm fees, etc.) will be charged together to your credit card account.

Credit cards accepted

Note: Debit cards and prepaid cards are not accepted.

Online application

• Please wait about three days (excluding Saturdays, Sundays and national holidays) after your gas service begins before applying, as it takes some time for your customer number to be registered in our system.
• Your application will be processed in two to five days (excluding Saturdays, Sundays and national holidays) after receipt. It may take more time in some cases, such as when information in your application needs to be clarified.
• As we do not retain customers’ credit card information, we use an online service provided by NTT DATA Japan Corporation, which we have contracted to handle credit card information.
• Our use of customer information other than credit card-related details, such as contact information, is limited to the purposes specified by the Privacy Policy posted on our website.

Note: Customers residing in the Koshigaya/Kasukabe Area, Hasuda Minami Area, Toride/Abiko Area, or Moka Area need to use the paper application form to sign up.

Paper application

• An application form will be mailed to you. Please fill it out and return it to us.
• It will take approximately seven to ten days for the form to be delivered to you.
• Your application will be processed in approximately ten days after receipt. You may be asked to resubmit the form if it cannot be processed due to insufficient information or other reasons. In this case, it will take longer to complete the processing.

Conditions and information

• Please use your current payment method to pay for amounts billed before your direct debit application is fully processed.
• When applying to change your direct debit account to another one, payments will be drawn from your current account until your request is fully processed.

Online application

• Applications are processed through the online service of NTT DATA Corporation and your financial institution.
• Please wait about three days (excluding Saturdays, Sundays and national holidays) after your gas service begins before applying, as it takes some time for your customer number to be registered in our system.
• Your application will be processed in two to five days (excluding Saturdays, Sundays and national holidays) after receipt. It may take more time in some cases, such as when information in your application needs to be clarified.

Note: Customers residing in the Koshigaya/Kasukabe Area, Hasuda Minami Area, Toride/Abiko Area, or Moka Area need to use the paper application form to sign up.

Paper application

• An application form will be mailed to you. Please fill it out and return it to us.
• It will take approximately seven to ten days for the form to be delivered to you.
• Following application, it will take around one to two months before payments start to be drawn from the designated account.

Conditions and information

• Customers wishing to use this option need to have an iPhone or Android smartphone.
• This option is available only to customers whose total monthly billing (gas, electricity, etc.) is 300,000 JPY or less (including tax). If your monthly amount is higher, please pay by credit card or direct debit.
• Payment cannot be made using smartphone payment apps (cash only)

Note: This option is not available to customers residing in the Koshigaya/Kasukabe Area, Hasuda Minami Area, Toride/Abiko Area, or Moka Area.

Note:“My Payment” is a registered trademark of NTT INTERNET Corporation. Below are convenience stores that support this service.

Conditions and information

• Under this method, a paper bill is issued separately for each gas or electricity account every month. A service fee of 220 JPY/month (tax included) is charged for each account receiving a paper bill. However, in the case of customers receiving the Gas/Electricity Set Discount, a single combined bill will be issued for both the gas and electricity accounts.
• Bills are mailed to the address of the listed payer. If you wish to change this address, please call the Tokyo Gas Customer Center (only addresses in Japan may be used).
• Issued paper bills cannot be returned due to reasons on the customer’s side.

Application procedures

• The webpage linked below can be used to switch to paper billing from direct debit, payment by credit card, or digital billing, and to change the name and address listed for an existing paper billing plan.

Click below to contact us.