【For foreigners】Procedures for Starting, Stopping, or Modifying Gas/Electricity Service (When Moving, Etc. / Reviewing Requested Procedures / Looking up Customer Number)

Who can request these procedures

Gas

• The contract holder
• A person authorized by the contract holder

Electricity

• The contract holder
• The contract holder’s spouse

Main procedures

• Start/stop service when moving (sign/cancel service contract)

• uspend/resume service due to long absence, etc.

Notes:
・If you wish to switch from another service provider for your current residence, go here.
・If you wish to sign up for Sasutena Denki or the Time-based Discount Plan, go here.
・If you wish to resume gas service after it was stopped due to an overdue payment, go here.

Gas

Starting service

• Apply online or by phone.
• You (or a representative) need to be present for the technician’s visit.
• The technician will do an ignition test and explain safety rules.

Stopping service

• Visit attendance is not required in general.
• However, attendance is required in cases where the technician cannot access the meter (such as when the building has a locked entrance).

Visit attendance time slots

Electricity

• Your presence is not required for technician visits when starting or stopping service.
• If moving out of a home, please switch off your main breaker (ampere breaker) before vacating.

Please read the following

• You need to provide your customer number when requesting to have gas service stopped.
• When stopping gas service, attendance at the technician’s visit is required if your building’s entrance is locked or otherwise inaccessible.
• Attendance at the technician’s visit is required when starting gas service. See “Attendance at technician visit” above for time slots and other information.
• You can have someone else represent you at the technician’s visit. Please inform us of the representative’s name and phone number in advance.
• After initiating these procedures, you can look up their information, make changes, and cancel them.
• In the case of procedures involving both gas and electricity services, requests to cancel either service can be made by phone.
• In some cases, electricity service contracts cannot be canceled online on the day immediately preceding the scheduled date of start of service. If this is the case, please request cancellation by phone.
• You can request cancellation of a procedure by phone if the 10-digit processing number issued when the procedure was requested begins with “3.”
• Requests to cancel a procedure after the cancellation deadline can be made by phone.
• If you cancel a procedure online and then request it again, or change the content of a request online, the new request/change will be processed as a new application. Please note that if you simultaneously applied for payment by credit card when making the original request, the credit card payment application will be canceled along with the original request.
• If you cancel a procedure requested during a promotional campaign and then request it again later, or make a change to the original request, the processing date of your application will change. Depending on the date, you may become ineligible for the promotion, so be sure to check the promotion’s guidelines in advance.

Effects of suspension of gas/electricity service

• Suspending gas or electricity service results in cancellation of that service’s contract.
• If you suspend service under the Yuttari Eco Plan, you cannot resubscribe to this plan because new applications are no longer being taken.
• If you suspend gas service under a contract providing gas and electricity as a set, the electricity service will thereafter be treated as a separate contract and thus will not be eligible for the Gas/Electricity Set Discount.

• We recommend that requests to start or stop service be made at least approximately one week in advance.
• These requests should be made as soon as possible if planning for busy moving times (March-April, beginning/end of month, etc.).

Actions that can be performed online

• You can review, modify, or cancel procedures that have been requested.
• You will need to provide the 10-digit processing number.

Deadline for modifying/canceling procedures online

• Requests to start/stop gas service: 11:59 a.m. of the day immediately preceding the scheduled work date
• Requests to start electricity service: 11:59 a.m. of the business day immediately preceding the scheduled work date

Note: If the deadline has passed or you wish to partially cancel a procedure, please make your request by phone.

Phone hours

• Monday to Saturday: 9:00.–19:00
• Sunday/national holidays: 9:00.–17:00

Customer numbers are structured as: four digits-three digits-four digits (example 1001-001-0020)

Where to find your customer number

• Paper bill (invoice statement)

• Notice of results of work for starting gas service

• myTOKYOGAS (displayed at top after logging in)

• Online search
  Note: Available only to gas contract holders who pay by paper billing or credit card; the last four digits of >your bank account number or credit card number are required for identification

Note: If unable to access your customer number for some reason, call Customer Service for assistance.

• Amounts less than one yen are rounded down.
• Late payment interest is not subject to consumption taxes.
• Days past due: The number of days that a payment remained overdue, from the day immediately following the payment due date to the day the payment was made.

Note: In the case of Tokyo Gas gas service contracts (General Gas Supply Contract or Residential Selectable Plan Contract) or electricity service contracts (Basic Plan or any Always Electricity plan), late payment interest is not charged when late payments are received within ten days from the day immediately following the payment due date.

Service stoppage/resumption in the case of overdue payments

Click below to contact us.